Privacy Policy &
Service Disclosure

TEXLA Global LTD. ("TEXLA", "we", "our", or "us") is committed to protecting the privacy and security of our users. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our telecom mobile application ("App") and associated services.

By downloading or using the App, you agree to the terms of this Privacy Policy. If you do not agree, please uninstall the App and discontinue use immediately.

This limitation is consistent with Canadian Radio-television and Telecommunications Commission (CRTC) disclosure requirements for VoIP and internet-based telecommunication providers. Users are solely responsible for ensuring access to emergency services through an alternative means at all times.

3.1 Information You Provide

• Full name, email address, phone number, and account credentials
• Billing and payment information (processed securely via third-party payment processors)
• Communications and messages sent through the App
• Support requests and correspondence with our team

3.2 Information Collected Automatically

• Device identifiers (IMEI, device model, OS version)
• IP address, network type, and connection data
• Call logs, duration, timestamps, and destination numbers (CDR data)
• App usage data, session duration, and feature interactions
• Crash reports and performance diagnostics

3.3 Permissions Requested

• Microphone — required for voice calls
• Contacts — to facilitate dialing from your contact list (optional)
• Phone — to manage call state on your device
• Internet — required for all App functionality

We use the information collected for the following purposes:

• Providing, operating, and improving our telecom services
• Processing billing, payments, and account management
• Maintaining call records (CDRs) for billing accuracy and regulatory compliance
• Responding to customer support inquiries
• Detecting and preventing fraud, abuse, and security threats
• Complying with applicable Canadian laws and CRTC regulations
• Sending service-related notifications and updates

We do not sell your personal information. We may share your information with:

• Service providers and subcontractors who assist in delivering our services (e.g., network carriers, billing processors)
• Regulatory and law enforcement authorities where required by Canadian law
• Parties involved in a business merger, acquisition, or asset transfer (with notice to you)

All third-party recipients are required to handle your information in accordance with applicable privacy legislation.

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, and resolve disputes. Call records (CDR data) are retained for a minimum period as required by CRTC regulations. Account information is retained for the duration of your account and for a reasonable period following closure.

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, loss, or disclosure. These include:

• Encrypted data transmission (TLS/SRTP for voice)
• Role-based access controls
• Secure data storage practices
• Regular security assessments

However, no system is entirely secure, and we cannot guarantee absolute security. We encourage you to protect your account credentials and notify us immediately of any suspected unauthorized access.

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights:

To exercise these rights, contact us at: admin@texla.ca

Our App is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately at admin@texla.ca so we can delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes via the App or by email to your registered address. The "Effective Date" at the top of this page reflects the date of the most recent revision. Your continued use of the App after changes are posted constitutes acceptance of the updated Policy.

For privacy-related inquiries, complaints, or to exercise your rights under PIPEDA, please contact our Privacy Officer:

By using the TEXLA Global LTD. mobile application, you confirm that you have read, understood, and agree to this Privacy Policy, and that you specifically acknowledge: